Privacy Policy

Last Updated: 10/30/25

Island Equipment & Services LLC (DBA: Milan Distributors and Caribbean Laundry) (“Milan Distributors,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your data. By using our website or submitting your information, you agree to this Privacy Policy.

1. Information We Collect

We collect two types of information from you:

a. Personal Information
When you request a quote, contact us, register on our site, or fill out a form, we may collect:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Company name (if applicable)

  • Any message or details you provide in your inquiry

b. Technical/Usage Data
We may automatically collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

  • Referring URLs

This data helps us analyze site performance and improve user experience.

2. How We Use Your Information

We use your information to:

  • Provide quotes, service information, and updates related to your requests

  • Communicate with you by email, phone, or text message about your inquiry or services

  • Send appointment reminders or service confirmations

  • Improve our website, customer service, and internal processes

  • Send marketing or promotional communications only if you have explicitly consented

We do not use your data for purposes unrelated to your inquiry without your consent.

3. Text Messaging and Call Policy

By submitting your phone number on our website or through our forms, you consent to receive text messages and calls (including automated and prerecorded messages) from Milan Distributors related to your quote, inquiry, or service.

  • Message frequency varies.

  • Message and data rates may apply.

  • You can reply STOP at any time to opt out, or HELP for assistance.

  • Consent is not a condition of purchase.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited data with:

  • Trusted third-party vendors who help us operate our website, CRM, or messaging systems (e.g., hosting providers, SMS gateways, email service providers)

  • Law enforcement or regulatory agencies, when required by law

All third-party partners are required to keep your information secure and use it only for authorized purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us remember your preferences, analyze site traffic, and measure campaign performance.

You may disable cookies in your browser settings, but some parts of our site may not function properly without them.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, or disclosure.

However, please note that no online transmission or storage method is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Restrict or object to our use of your data

  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected].

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Milan Distributors (Island Equipment & Services LLC)

📍 67 Calle Ramón Emeterio Betances, Aguadilla, Aguadilla 00603, Puerto Rico
📞 (787) 663-8444
📧 [email protected]